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Tungsten™ E2 Handheld 595
CHAPTER 29 Getting Help
Technical support
If, after reviewing the self-help resources, you cannot solve your problem, go to
www.palmOne.com/support
or send an email to your regional Technical Support office.
Before requesting technical support, please experiment a bit to reproduce and isolate the problem.
When you do contact Technical Support, please provide the following information:
• The name and version of the desktop operating system you are using
• The actual error message or state you are experiencing
• The steps you take to reproduce the problem
• The version of handheld software you are using and available memory
To find version and memory information, follow these steps:
1. Go to Applications
.
2. Open the menus
.
3. Select Info from the App menu.
4. Select Version for version info, and Size for memory info.
- User Guide 1
- Copyright and Trademark 2
- Software Download Available 2
- Table of Contents 3
- About This Guide 19
- What’s in this guide? 20
- Sidebars 21
- Setting Up 22
- What’s in the box? 23
- System requirements 23
- 1 Connect your handheld: 25
- 1 Press the power button 27
- 2 WINDOWS ONLY 28
- Using user profiles 32
- Creating a user profile 33
- 2 Create the profile: 34
- 1 Begin synchronization: 35
- Your Handheld 39
- What’s on my handheld? 40
- What’s on the screen? 43
- Application controls 44
- What’s on the CD? 47
- HotSync Manager 48
- Moving Around in Applications 52
- Opening applications 53
- Using Applications 54
- Using the 5-way navigator 55
- Moving around in dialog boxes 58
- Moving around in menus 58
- Using the Command stroke 60
- Using the Command toolbar 60
- 1 Tap Fi nd 61
- 2 writing 64
- Using full-screen writing 65
- Writing Graffiti 2 characters 66
- Graffiti 2 alphabet 68
- Graffiti 2 numbers 69
- Graffiti 2 punctuation marks 70
- Graffiti 2 gestures 73
- Writing Graffiti 2 ShortCuts 76
- Graffiti 2 ShortCuts 77
- 1 Open an entry: 80
- Editing information 82
- 2 Copy the information: 83
- 2 Delete the information: 84
- Why synchronize information? 87
- How to synchronize 89
- When would I use each method? 90
- Synchronizing with a cable 92
- HotSync icon 95
- Tap pick list 95
- Synchronizing over a network 98
- 2 Prepare your handheld for 100
- 3 Select a service: 101
- Did You Know? 102
- Before You Begin 103
- 3 Prepare your handheld for 105
- 3 Click OK 107
- Key Term 110
- 2 Copy the application: 115
- 2 Do one of the following: 118
- 1 Open an application: 119
- Imported 122
- 1 Open the Info dialog box: 126
- 1 Go to Applications 128
- 2 Open the Delete dialog box: 128
- 3 Delete the application: 129
- 1 Open Add/Remove Programs: 130
- Change or Remove Programs 131
- Related topics 132
- Managing Your Contacts 133
- Adding a contact 134
- 4 [ & ] OPTIONAL Add a 136
- Selecting contact field types 138
- 2 Define the custom fields: 139
- 2 Create a business card: 140
- 2 Duplicate a contact: 141
- 2 Search for the contact: 142
- 4 Select OK 143
- 3 Specify the information 144
- Using Quick Connect 146
- 2 Enable Tap-to-Connect: 149
- Select to edit 150
- Managing Your Calendar 153
- 1 Open Day View: 154
- 2 [ & ] OPTIONAL If the 154
- 1 Press Calendar 158
- 3 Set the repeat interval: 158
- 4 Set the repeat interval: 160
- 5 Select OK 163
- Color-coding your schedule 165
- 3 Set the alarm: 169
- 3 Change the date and time: 170
- 2 Open the Purge dialog box: 174
- 3 Select the events to purge: 174
- 1 Open Week View: 179
- 1 Open Month View: 180
- 1 Open Year View: 181
- Customizing your calendar 182
- 7 Select OK 185
- Managing Your Office Files 190
- Viewing Photos and Videos 194
- Supported file types 195
- Viewing media 196
- Viewing a slide show 201
- 3 Rotate the photo: 202
- Organizing photos and videos 204
- 3 Create an album: 205
- 4 Do one of the following: 205
- 5 Select Done 205
- Select to 207
- 2 Sort photos and videos: 208
- 2 Personalize a photo: 209
- 3 Copy the photo: 211
- 3 Delete the photo or video: 212
- Sharing photos and videos 213
- Listening to Music 216
- Handheld 218
- Save Tracks 223
- 3 Prepare your handheld: 224
- 2 Select a song to play: 226
- Managing playlists 227
- Up arrow 228
- Down arrow 228
- Playing songs from a playlist 229
- Editing a playlist 230
- 3 Delete the list: 232
- Viewing song info 233
- Managing Your Tasks 236
- 1 Press the Tasks button 237
- 2 Create a task: 237
- Setting an alarm 238
- Writing Memos 251
- 2 Create a memo: 252
- 2 View or edit the memo: 253
- 2 Move a memo: 254
- Writing Notes in Note Pad 258
- 1 Press the Note Pad button 259
- 2 Create a note: 259
- 4 Select Done 259
- 2 Open the note: 261
- Benefits of your handheld’s 267
- Bluetooth wireless technology 267
- wireless 268
- What is device discovery? 269
- 2 Enter the basic Bluetooth 270
- Select phone 272
- Select if your phone 272
- 7 Begin network setup: 274
- 2 Verify Bluetooth status: 276
- 4 Select the computer: 281
- 5 Enter the username and 284
- 6 Select Done 284
- Creating trusted devices 285
- 2 Open the menus 287
- Benefits 290
- About email accounts 292
- Creating an account 295
- Setting basic account options 296
- 6 Do one of the following: 299
- Setting advanced mail options 300
- 2 Set outgoing mail options: 302
- 3 Add a signature: 303
- Testing your new account 304
- Managing email accounts 305
- Deleting an email account 306
- 2 Select the new service: 308
- Adding ESMTP to an account 309
- 2 Add ESMTP: 310
- Getting and reading email 311
- Getting email messages 312
- 6 Select OK 313
- Scheduling auto get mail 314
- Auto get notifications 316
- Setting notification options 317
- Auto get mail retries 319
- Reading email messages 321
- 1 Open VersaMail Preferences: 323
- 2 Customize the font: 324
- 2 Open a new message: 325
- 2 Enter the address: 328
- Send retry 331
- Send retry notifications 331
- Working with email folders 333
- Column divider 335
- Working with email messages 339
- 1 Create the reply: 340
- Working with URLs 341
- Deleting a message 341
- Deleting old messages 342
- 3 Delete messages: 343
- Emptying the trash 344
- Working with attachments 348
- Paper clip 349
- Viewer pick list 351
- Downloading large attachments 352
- Attaching files 353
- Attaching photos and videos 355
- 3 [ & ] OPTIONAL You can 367
- Account information screens 368
- VersaMail conduit shortcuts 369
- Synchronizing an account 370
- Using SSL with the conduit 371
- 2 Select preferences: 372
- Creating and using filters 375
- Turning filters on and off 377
- 2 Turn filters on or off: 378
- 3 Select OK 379
- 2 Add APOP: 389
- 2 Select any of the following 390
- Changing email header details 392
- Backing up mail databases 393
- Options menu 396
- Working with root folders 397
- 2 Select New 400
- 6 Send your message: 402
- 2 Select Send & Check 403
- 2 Edit the message: 405
- 2 Go to the Preferences menu: 406
- 5 Select OK twice 407
- Related Topics 408
- Browsing the Web 409
- Accessing a web page 410
- Address field 411
- 2 Open the Find field: 413
- 3 Search the web page: 413
- Quickly jumping to a page 414
- Changing how you view a page 415
- Adding a bookmark 417
- 2 Select the Bookmark icon 418
- 3 Select the name of the 418
- Arranging the bookmark list 420
- 3 Arrange the bookmarks: 421
- 2 Connect to the Internet: 423
- 4 Select a download option: 424
- 4 Save the web page: 425
- Viewing a saved file 426
- 3 Compose your email message 427
- Changing your home page 429
- 3 Select the Home Page box 430
- Benefits of Dialer 441
- 3 Tap Di al 442
- Tap Dial 443
- 2 Add a speed-dial entry: 445
- 2 Dial the number: 446
- 2 Edit an entry: 447
- Sharing Information 449
- Using the Send command 450
- 2 Select a sending method: 451
- 2 Send the category: 452
- 2 Send the application: 453
- application 454
- 2 Beam the information: 456
- 2 Beam the category: 457
- Beaming an application 458
- 2 Beam the application: 459
- Managing Your Expenses 461
- 2 Enter the expense: 462
- Choosing currency options 464
- Currency 465
- Creating a currency symbol 466
- 3 Create the custom symbol: 467
- 3 Delete the item: 468
- 2 Open the Purge Categories 469
- 2 Select Show 470
- Performing Calculations 473
- Calculator buttons 474
- Viewing recent calculations 475
- Benefits of privacy 478
- Choosing a security level 479
- 1 Open an application 480
- 3 Mark it as private: 480
- 1 Open Security: 481
- Using a password 482
- 2 Create a password: 483
- 3 Change your password: 485
- 1 Enter your password: 486
- 2 Delete your password: 486
- Locking your handheld 488
- 2 Select Lock 491
- 3 Select Lock Device 491
- 3 Create a Quick Unlock 493
- 3 Delete the Quick Unlock 494
- 2 Set the number of password 498
- Benefits of categories 501
- 1 Do one of the following: 502
- 2 Add a new category: 502
- 2 Rename the category: 503
- 3 Delete the category: 504
- 2 Open an entry 505
- Category 506
- 3 Place the application in a 507
- Managing Clock Settings 510
- Setting the primary location 511
- 2 Select Set Date & Time 512
- 3 Set the date: 512
- 4 Set the time: 513
- Pick list 514
- 3 Add the new location: 515
- Deleting a location 517
- 2 Set the alarm: 518
- Responding to the alarm clock 519
- Changing the clock display 520
- Customizing Your Handheld 522
- 1 Go to Favorites 523
- 3 Select a photo for the 523
- Changing the screen fonts 527
- Small bold 528
- Large bold 528
- Adjusting the brightness 529
- Changing screen colors 530
- 1 Open Buttons Preferences: 531
- Setting the date and time 533
- 2 Select the location: 534
- 3 Select Done 534
- 2 Select the location 535
- 1 Open Formats Preferences: 537
- Choosing the input area 539
- 2 Select alternate strokes: 541
- 1 Open ShortCuts Preferences: 542
- 2 Edit the ShortCut: 544
- 1 Open Sounds & Alerts 546
- 2 Select Custom or Silent 546
- 1 Open Owner Preferences: 547
- 1 Open Keylock Preferences: 548
- 1 Open Power Preferences: 549
- 3 Change the speed setting: 552
- 3 Enter the details settings: 555
- 1 Open Phone Preferences: 556
- 1 Open Network Preferences: 557
- 2 Enter the basic settings: 558
- 2 Make the connection: 560
- 4 Complete the script: 567
- Adding plug-in applications 568
- Setting up a VPN 569
- Expanding Your Handheld 571
- Removing an expansion card 573
- Inserting an expansion card 574
- 1 Insert the expansion card 575
- 2 Insert the expansion card 576
- Viewing card information 577
- Renaming a card 578
- 1 Insert an expansion card 580
- 3 Format the card: 580
- Maintaining Your Handheld 582
- Resetting your handheld 583
- Tungsten™ E2 Handheld 563 584
- 3 Wait for the Palm Powered 585
- 3 Set the transfer options: 587
- Common Questions 589
- Moving around 594
- Entering information 594
- Synchronizing 596
- Desktop software 597
- Calendar 602
- Note Pad 603
- RealPlayer 604
- Connecting wirelessly 605
- The VersaMail 606
- Getting Help 615
- Technical support 616
- FCC Statement 617
- Industry Canada 618
- CE Declaration of Conformity 618
- Battery Warning 619
- Intrinsic Safety Warning 620
- Description of ESD 621
- ESD-susceptible equipment 621
- Precautions against ESD 621
- Tungsten™ E2 Handheld 601 622
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