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Appendix B Page 239
Appendix B
Troubleshooting Tips
If you encounter a problem with your Visor™ Edge handheld
computer:
■
Review this section to see if your problem is listed
■
Check our web site at www.handspring.com for the latest
technical support information
Note:
Thousands of third-party add-on applications have been
written for Palm OS
®
handhelds. Unfortunately, we are not
able to support such a large number of third-party
applications.
If you are having a problem with a third-party
application, please contact the developer or publisher of that
software.
Software installation problems
Problem Solution
Palm™ Desktop software
will not install
successfully.
Disable any anti-virus software, close
any open applications or utilities, and
then perform the installation again.
- Edge Handheld 1
- User Guide 1
- Copyright 2
- Software download available 2
- Contents 3
- Contents Page v 5
- Contents Page vii 7
- About This Guide 9
- Introduction to Your 11
- Visor™ Edge Handheld 11
- System requirements 12
- Upgrade information 12
- Chapter 1 Page 5 13
- Visor Edge components 14
- Chapter 1 Page 7 15
- Using the backlight 16
- Protective flip cover 17
- To attach the flip cover: 18
- Charging the battery 19
- To charge the battery: 21
- Tapping and typing 22
- Opening applications 24
- Using menus 25
- Choosing a menu 26
- Graffiti menu commands 26
- Command toolbar 27
- Displaying online tips 27
- Four ways to enter data 28
- To open Memo Pad: 29
- Onscreen keyboard 30
- Using Palm Desktop software 31
- Importing data 31
- Using an external keyboard 31
- Customizing your handheld 32
- Palm Desktop software 33
- Chapter 1 Page 27 35
- Align with grooves on the 35
- Chapter 2 37
- To write Graffiti letters: 38
- Graffiti tips 39
- The Graffiti alphabet 40
- Writing capital letters 41
- Writing numbers 41
- Graffiti numbers 42
- Writing punctuation marks 42
- Chapter 2 Page 35 43
- Symbol Shift 43
- Writing accented characters 44
- Accent strokes 44
- Navigation strokes 45
- Graffiti ShortCuts 45
- Using the onscreen keyboard 46
- Using your computer keyboard 47
- Managing Your Applications 49
- Chapter 3 Page 43 51
- Choosing preferences 52
- Chapter 3 Page 45 53
- Installing games 54
- Removing applications 55
- Security 56
- Assigning a password 57
- Locking your handheld 58
- Chapter 3 Page 51 59
- Chapter 4 61
- To open Address: 64
- To open Expense: 69
- Common Tasks 71
- Editing records 72
- Chapter 5 Page 65 73
- Deleting records 74
- Purging records 75
- HotSync operations 76
- Categorizing records 78
- Chapter 5 Page 71 79
- To define a new category: 80
- To rename a category: 81
- Finding records 82
- Chapter 5 Page 75 83
- Look Up line 83
- Using Find 85
- Using Phone Lookup 86
- Phone Lookup tips 87
- Page 80 Common Tasks 88
- Sorting lists of records 89
- Making records private 90
- Chapter 5 Page 83 91
- Page 84 Common Tasks 92
- Attaching notes 93
- Choosing fonts 94
- Application Specific Tasks 95
- To schedule an untimed event: 99
- Rescheduling an event 100
- Setting an alarm for an event 100
- Chapter 6 Page 93 101
- Alarm for untimed events 101
- Tap the 102
- Chapter 6 Page 95 103
- Working in Week View 104
- Changing the Date Book view 104
- Tips for using Week View 105
- Working in Month View 106
- Working in Agenda view 106
- Spotting event conflicts 107
- Date Book menus 108
- Chapter 6 Page 101 109
- Show Time Bars 109
- Compress Day View 109
- Month View settings 109
- ■ Start/End Time 110
- ■ Alarm Preset 110
- ■ Alarm Sound 110
- ■ Remind Me 110
- ■ Play Every 110
- Date Book Plus 111
- Working in Year View 112
- Working in List View 113
- Working with floating events 113
- To create a floating event: 114
- Working with To Do items 115
- Using the Daily Journal 116
- Using templates 117
- Using snooze alarms 118
- Date Book Plus menus 118
- Record menu 119
- Options menu 119
- Date Book 126
- Filter by Text 126
- Creating an Address entry 127
- Duplicating an entry 128
- Chapter 6 Page 121 129
- Address menus 130
- Chapter 6 Page 123 131
- Remember last category 131
- Enable Fast Lookup 131
- Dial, Email, SMS 131
- To Do List 133
- Checking off a To Do item 134
- Changing To Do item details 134
- Setting a due date 135
- To Do Show Options 136
- To Do List menus 137
- Memo Pad 138
- Memo Pad menus 139
- Calculator 140
- Primary buttons 142
- Math buttons 142
- Trigonometry buttons 143
- Finance buttons 144
- Chapter 6 Page 137 145
- Logic buttons 146
- Statistics buttons 146
- Weight/Temp buttons 147
- Length buttons 148
- Area buttons 149
- Volume buttons 150
- Creating a custom view 151
- Calculator menus 152
- CityTime 153
- Selecting remote cities 154
- Adding cities 154
- CityTime menus 155
- To create an Expense item: 156
- Entering receipt details 157
- Chapter 6 Page 151 159
- Tap Edit 159
- Tap a Country 159
- Show Options 160
- Chapter 6 Page 153 161
- Click to select 161
- Categories 161
- Chapter 6 Page 155 163
- Choose expense 164
- Enter name and 164
- Expense menus 165
- Communicating Using 167
- Your Handheld 167
- To set up Mail: 168
- To select HotSync options: 169
- Viewing e-mail items 170
- Creating e-mail items 171
- To create an e-mail item: 172
- To reply to an e-mail item: 173
- Looking up an address 174
- Chapter 7 Page 167 175
- Tap to select 175
- Setting a priority 176
- Sending a blind carbon copy 177
- Requesting confirmations 178
- Editing unsent e-mail 179
- Draft e-mail 180
- Filing e-mail 181
- Deleting e-mail 182
- Purging deleted e-mail 182
- Message list options 183
- Date column 184
- Sorting the Message list 184
- HotSync options 185
- Creating special filters 186
- Ignoring or receiving e-mail 187
- Defining filter strings 188
- High-priority e-mail 189
- Truncating e-mail items 190
- Mail menus 191
- Beaming information 192
- To beam an application: 193
- Tips on beaming information 194
- Advanced HotSync 195
- Operations 195
- Chapter 8 Page 189 197
- IR HotSync operations 199
- Windows 98 and ME: 200
- Chapter 8 Page 193 201
- Preparing your computer 203
- Preparing your handheld 204
- Chapter 8 Page 197 205
- Chapter 8 Page 199 207
- Chapter 8 Page 201 209
- Using File Link 210
- Creating a user profile 211
- Setting Preferences for 213
- Buttons preferences 214
- Chapter 9 Page 207 215
- Drag to top of screen 215
- Connection preferences 216
- Connection Types 217
- Setting modem configurations 218
- Chapter 9 Page 211 219
- Digitizer preferences 220
- Formats preferences 221
- General preferences 222
- Selecting a service 223
- Entering a user name 224
- Entering a password 225
- Selecting a connection 226
- Adding telephone settings 226
- Entering a prefix 227
- Disabling Call Waiting 228
- Using a calling card 228
- Connecting to your service 229
- To select a connection type: 230
- Idle timeout 231
- IP address 232
- Creating a login script 233
- Tap here 234
- Deleting a service template 235
- TCP/IP troubleshooting 236
- Owner preferences 237
- ShortCuts preferences 238
- Editing a ShortCut 239
- Deleting a ShortCut 239
- Maintaining Your Handheld 241
- Battery considerations 242
- Resetting your handheld 243
- Performing a warm reset 244
- Performing a hard reset 244
- Appendix A Page 237 245
- Troubleshooting Tips 247
- Operating problems 248
- Tapping and writing problems 249
- Application problems 250
- HotSync problems 251
- Appendix B Page 245 253
- Beaming problems 255
- Password problems 256
- Technical support 257
- Creating a Custom 259
- Expense Report 259
- Appendix C Page 253 261
- Sections 262
- Appendix C Page 255 263
- Programming the mapping table 264
- Appendix C Page 259 267
- Section 267
- Complete the table 267
- Expense file details 269
- Non-ASCII Characters 271
- Literal characters 272
- Warranty and 273
- Other Product Information 273
- Page 266 274
- Page 267 275
- Handspring, Inc 276
- Page 269 277
- Page 270 278
- Page 271 279
- Page 272 280
- Page 273 281
- Page 274 282
- Page 275 283
- Page 276 284
- FCC Statement 285
- Canadian RFI Statement 285
- Acknowledgments 286
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